At Sofia Kitchenz, we value your satisfaction and strive to provide high-quality cookware, storage appliances, and small appliances. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
Returns
- You may request a return if the product you receive is defective, damaged, or not as described.
- To be eligible for a return, the product must be:
- Unused and in the same condition you received it.
- In its original packaging with all accessories, manuals, and tags included.
- Customers must notify us of a return request within 7 days of delivery by contacting us at [email protected] with your order details and evidence (such as photos of the issue).
Refunds
- Once we receive and inspect your returned item, we will notify you about the status of your refund request.
- If approved, a refund will be processed through Cash on Delivery refund methods (where applicable), or by alternative means agreed with the customer.
- Refund processing times may vary depending on location and logistics but generally take 7–14 business days after approval.
- Delivery and handling charges are non-refundable unless the return is due to an error on our part.
Exchanges
- If you prefer an exchange instead of a refund, we can replace your product with the same item (if available) or a similar product of equal value.
- Exchange requests follow the same conditions and timeframes as returns.
Non-Returnable Items
Certain items cannot be returned or refunded, including:
- Products damaged due to misuse, negligence, or improper handling.
- Items returned without original packaging or missing accessories.
- Products marked as final sale or non-returnable at the time of purchase.
Cancellations
- Orders can only be canceled before they are shipped. Once shipped, you must follow the return process outlined above.
Contact Us
For all return, refund, or exchange requests, please contact us at:
Email: [email protected]